Last updated: March 14, 2025

Introduction

PrimeVoIP ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and disclose personal information when you use our VoIP services ("Services") provided through our website and other communication platforms. By using our Services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect various types of information to provide and improve our Services:

• Personal Identification Information: When you register for our services, we may collect your name, email address, phone number, billing information, and other necessary details for account setup and service delivery.
• Usage Data: We automatically collect information on how you use our services, such as call logs, IP addresses, device information, and other usage statistics.
• Payment Information: If you purchase any of our services, we may collect payment information such as credit card details, billing address, etc., through third-party payment processors.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our VoIP services.
• To process payments and billing information.
• To improve customer service and support.
• To send periodic emails regarding your account or other products and services.
• To monitor usage and improve the quality of our services.

Data Security

We take the security of your personal information seriously. We use a variety of security measures to protect your personal data from unauthorized access, alteration, or disclosure. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following situations:

• With trusted third-party service providers who assist us in operating our business, such as payment processors or customer support providers.
• To comply with legal obligations, such as responding to subpoenas, court orders, or legal processes.
• To protect our rights, property, or safety, as well as the rights, property, or safety of others.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies allow us to track your activity, remember your preferences, and provide personalized content. You can choose to disable cookies through your browser settings, but doing so may affect the functionality of certain parts of our website.

Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request the deletion of your personal data, subject to legal requirements.
• Object to the processing of your personal data in certain circumstances.

If you wish to exercise any of these rights, please contact us at [email protected].

Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by PrimeVoIP. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically for any updates.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: [email protected]