Effective Date: June 21, 2025

PrimeVOIP Limited ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy outlines how we collect, use, store, and protect information obtained through our website and services.

1. Information We Collect:
We may collect the following types of information:
- Personal information: name, email address, phone number, billing address
- Account details: username, service usage data, VoIP call records (CDRs)
- Payment information: credit card details (handled securely via third-party processors)
- Technical data: IP address, browser type, operating system

2. How We Use Your Information:
We use your data to:
- Provide and manage services
- Process payments and invoicing
- Communicate with you about your account or service updates
- Prevent fraud and maintain security
- Comply with legal obligations

3. Data Sharing:
We do not sell your personal data. We may share information with:
- Our upstream carriers and providers (e.g., Tata, Didlogic) as needed for service delivery
- Regulatory bodies if legally required
- Payment processors and technical service providers under strict confidentiality

4. Data Storage and Retention:
Your data is stored securely on servers located in compliant jurisdictions. We retain your data as long as necessary for service provision, legal compliance, and business continuity.

5. Your Rights:
You have the right to:
- Access your personal information
- Correct or update your information
- Request deletion of your data (where legally permissible)
- Object to certain types of data processing

6. Cookies and Tracking:
Our website may use cookies and analytics tools to enhance user experience. You can manage cookie settings through your browser.

7. Security:
We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

8. Third-Party Links:
Our website may contain links to external sites. We are not responsible for their privacy practices.

9. Changes to This Policy:
We may update this privacy policy from time to time. Updates will be posted on our website, and continued use of services implies acceptance.

10. Contact:
For any privacy-related questions or data access requests, please contact us at 

Email: [email protected]